Bilingual Customer Service Representative- Korean

Location: Fort Lauderdale, FL
We are looking for Member Experience Advisors with a passion to serve, an aptitude for building rapport, and an ability to engage a Member through a genuine connection with a human touch approach. Our Advisors will provide exemplary customer service while guiding our Members through the process. Our Advisors are skilled problem solvers and utilize a consultative approach.
***This is a mid-shift position from 11:30 am-8 pm EST***
Responsibilities: Primarily responsible for the handling of inbound and making outbound customer service and sales calls and (but not limited to the following):
  • Represent NationsHearing in a professional manner and uphold our reputation as a leader in the industry
  • Handle inbound and outbound calls from Members enrolled in all NationsHearing programs in an articulate manner.
  • Act as the Liaison between the customer and the partner provider, Facilitate Member appointments with NationsHearing Providers
  • Knowledge of Medicare and Managed Care regulations preferred - the ability to explain medical processes and procedures while giving clear, concise, step-by-step direction to Members.
  • Establish rapport with Members quickly and genuinely, showing patience, empathy and sensitivity towards others.
  • Provide knowledge and in-depth advice for hearing loss and hearing aids. Confidently and accurately explain hearing plan benefits. Educating Members on products or services that will enhance their quality of life
  • Ability to remain confidential with all proprietary information
  • Must adhere to all NationsHearing, HIPAA and MCO / Medicare guidelines.
  • Resolve Member inquiries at the first point of contact, whenever possible, making it easy to do business with NationsHearing
  • Evaluate each account using supporting technology
  • Utilize online knowledge source to ensure all interactions are accurate and compliant with all business processes and procedures
  • College Degree preferred
  • HS Diploma or GED for the right candidate with related experience
  • Minimum 2 years customer service experience and/or sales experience preferred; customer service telephone experience strongly preferred
  • Exposure and/or interest in healthcare products and outcomes
  • Ability to handle high call volumes and make sound business decisions in an efficient manner
  • Knowledge of consultative sales techniques is preferred
  • Ability to remain highly motivated in a multi-faceted environment
  • Analytical thinker and problem solver
  • PC proficiency required
  • Attention to detail and quality-oriented
  • Highly energetic with motivation to assist Members, Providers, and other team members
  • Multi-task oriented
  • Excellent listening and interpersonal skills
April A. Estes
Senior Recruiter
720-439-2609 Direct
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