Sales and Operations Director (Facility Services)

Location: Philadelphia, PA
Position Summary:
The Sales and Operations Director leads the day-to-day functions and processes of the Outside Sales, Franchise Sales, and Operations departments within the assigned region in order to meet and exceed organizational goals and objectives. This includes:
  • Developing sales goals and driving team members to over deliver on expectations
  • Solid leadership and mentoring skills to enroll and engage sales professionals in the overall plan.
  • Ensuring sales plan numbers and individual sales quotas are achieved
  • Connecting with people where they are, identifying their strengths and areas for improvement
  • Leading by example.
  • Quickly developing rapport with others
  • Celebrating and sharing successes.
  • The right candidate will be comfortable starting up a new office and growing the region to include, but not limited to, the duties listed below.
  • Sales Management: Conduct ride-alongs, Review, edit and provide feedback to sales reps on bids, assist in closing deals, ensure sales plan numbers and individual sales quotas are achieved
  • Operations Management: Ensure customer satisfaction and retention
  • Ensure monthly, quarterly and annual planned account retention objectives are achieved
  • Conduct ride-alongs with District Managers
  • Advise or assist in the resolution of escalated customer issues
  • Ensure franchisee satisfaction and retention
  • Assist franchisees in developing business plans
  • Facilitate franchisee stage development and growth
  • Conduct franchisee business meetings and help resolve any escalated issues
  • Provide backup to Franchise Licensing Manager with UFOC, disclosure and licensing process
  • Employee Management: Provide encouragement, rewards and recognition to employees throughout the region, weekly tactical meetings with all direct reports, performance review with regional employees. Assess training needs
  • Staffing and Retention: Coordinate with Human Resources and ensure optimal staffing levels, Ensure proper candidate selection by interviewing and evaluating candidates
  • Process Improvement: Identify and communicate (from both internal and external sources) Best Practices that can be used throughout the company
Additional Information:
OpenWorks is an energetic, fast-paced and dynamic organization primed for geographic and organic
  • Ability to work evenings and weekends as needed
  • Ability to manage and coach outside sales team as well as be the liason with franchisee and vendors
  • Entrepreneurial drive
  • Cell phone and mileage reimbursement
  • 401k retirement savings plan with generous company match
  • Comprehensive medical, dental, vision, disability, and life insurance
  • Paid time off (PTO) and paid holidays
  • Overnight travel as needed
  • GROWTH explosion in the next 6-24 months!
  • CULTURE! Reward and recognition for positive results and a culture of collaboration
  • MONEY! We offer a compensation structure with competitive base pay, plus commissions and quarterly & annual bonuses
  • PROMOTION! Our culture is designed with a focus on promoting from within
  • REWARD! Rewarding top performers with recognition, prizes, and travel
  • PORTFOLIO! Our clients include Fortune 500 customers like FedEx, Pepsi, The Gap & UPS
  • TECHNOLOGY! Paperless environment via iPad technology… field automation

  • 4+ years experience managing an outside sales team 
  • 1+ years experience in commercial or facilities industry 
  • Bilingual Spanish
April A. Estes
Senior Recruiter
720-439-2609 Direct
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