Customer Assurance Manager, HVAC Distributor

Location: West Caldwell, NJ, United States
Position Overview:
Carrier Enterprise Northeast sells Residential, Light commercial, and Large Commercial Applied Heating, Ventilation and Air Conditioning (HVAC) products, parts and supplies through dealers. Our dealers are independent companies that sell, deliver and service Carrier products to residences and businesses in their respective markets. We currently have an exciting opportunity for a self-directed and results-oriented HVAC Customer Assurance Manager in West Caldwell, NJ
The Customer Assurance Manager's primary role is to provide technical support to our customers' field technicians.  This important area of our business supports the entire Residential, Light Commercial, and Large Commercial Applied product lines in the Carrier, Payne and Bryant families. In addition to phone support, job site visits with the dealer are required to assist with problem resolution. Other duties include consumer relations, special warranty issues, and providing technical product training for our dealers. Additionally, this position will support internal customers as needed to secure sales and address post sale issues.

Successful candidates must have:
  • 10 years of HVAC Residential and or Light Commercial/Large Commercial Applied service experience
  • Complete understanding of refrigerant circuits and basic electric
  • Strong trouble shooting skills    
  • Ability to deliver technical training
  • Exceptional communication skills
  • Able to work within a team environment
  • Strong PC skills including the use of Microsoft Outlook, Power Point and Excel   
 RSES or NATE certification credentials are preferred but not required  

Reasons to join the team at Carrier Enterprise!
  • Advancement Opportunities
  • Paid sick, personal, vacation and holiday
  • Health/Dental/Vision insurance
  • Health Savings Account
  • Short Term Disability
  • Long Term Disability option
  • Stock Purchase Plan
  • 401K
  • There is no relocation for this position
Melissa Galloway
ProEnlist, LLC
720-358-4638 Direct
720-507-2417 SMS 

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