Allscripts Clinical Supervisor

Location: St. Petersburg, FL, United States
Essential Duties and Responsibilities:
  • Coordinating and leading the Allscripts CIS team nationally. Directly reporting to the Director of CIS.
  • Provide and manage daily support via tickets and phone calls for all end users regarding E H R, PM, LiveScan, and any other issue brought up.
  • Perform and manage audits of the products to establish that end users have the correct and least necessary access needed.
  • Analyze the back-end setup of the system to ensure that setup meets most recent needs of the organization
  • Perform back-end system tasks in E H R including user setup, note design, dictionary maintenance, task and worklist creation and upkeep, etc.
  • Perform back-end system tasks in PM system including creating schedule templates, assigning users correct roles and site designations, and any other necessary build needs
  • Collaborate with Training and Development to produce and test clinical workflows in the system
  • Manage and support all customizations within the EMR application
  • Escalate and manage issues to Allscripts and work with their employees to get a speedy and reasonable solution to problems in the system
  • Report daily to the Clinical Director to discuss any pressing issues within the applications and to take on any projects at hand
  • Organize workload amongst team members to cater to the strengths of the team but also to get done work is an efficient manner as possible
  • Train other team members on technicalities in the systems, new workflows, changes made in the system, and other items that can value the team as a whole
  • Expert knowledge of the Allscripts products and tie-in applications such as ConnectR (Rhapsody) and SSMT
  • Ability to work in a fast paced, challenging environment that will need quick thinking and prioritizing of issues at hand
  • Ability to interact well consistently with teammates and to both teach and learn from those around you
  • Outside-the-box thinker who won’t just the settle for the delivered product but who will analyze and research areas of the system to better fit for the organization
  • Bachelor's Degree from four-year College or University and 5 or more years of related experience; or equivalent combination of education and experience

Experience in the following technologies/products:
  • Allscripts PM
  • Allscripts EHR
  • eClinical Works
  • Athena
  • Excel
  • ConnectR
  • Rhapsody
  • SSMT
  • LiveScan
  • SQL is a Plus
April A. Estes
Senior Recruiter
720-439-2609 Direct 

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