Medical Center Manager

Location: Redmond, WA, United States
Position Overview:
For use in medical centers of less than 15,000 enrollment. The Medical Center Manager is responsible for the delivery of health care services in their assigned medical center. Acts as the strategic, operational, and administrative leader for all staff within a single medical center. Lead all manager(s) within the medical center to ensure that standard work is fully implemented in the medical center to optimize the patient care and service experience while achieving clinical and financial performance goals. Leads an interdisciplinary team that may include medical/surgical/procedural specialties, ancillary services, and business operations managers to assure the alignment and integration of services within the medical center. Assures alignment of medical center goals with the organization's strategic initiatives and business plans.

Essential Responsibilities:
  • Operational Excellence: In partnership with the medical center physician leader, provides overall leadership and direction of the day-to-day business and clinic operations of a medical center to include, technical and nursing support activities. Leads and supports integration and collaboration across all services within the medical center to ensure a positive patient experience and consistent delivery of patient care services within each discipline. Assures performance targets are set and met by using effective tools that measure progress, identify countermeasures, making the achievement of milestones visible.
  • Continuous Improvement: Leads the implementation of complex change management and improvement efforts associated with access management, clinical quality and safety standards. Partners with designated physician leaders to ensure that standard work is fully implemented in the medical center to optimize the patient care and service experience while achieving clinical and financial performance goals.Patient Experience: Assures the delivery of patient care that meets or exceeds clinical quality and safety standards. Collaborates with physician partner to oversee the customer experience and assure excellent service behaviors. Ensures service excellence targets are met by monitoring performance using Press Ganey reports and tools. Resolves patient complaints and unusual occurrences (UOs).
  • Financial Stewardship: Develops budgets that meet established goals for affordability and practice efficiency. Makes financial decisions informed by their P & L thereby assuring successful financial performance for all services within the building.
  • Compliance and Emergency Preparedness: Ensures ongoing compliance to regulatory, accreditation, and enterprise requirements. Leads the medical center management team in maintaining clinical standards and practice in accordance with all local, state and federal requirements. Assures that emergency preparedness and recovery plans for the medical center are current, and that all managers and staff within the building are trained and know what is expected during and after an emergency.

Basic Qualifications:
  • Minimum three (3) years of management or supervisory experience in a health care environment.
  • Bachelor's degree in business, health care administration, nursing, clinical discipline or related field.
License, Certification, Registration
  • N/A

Additional Requirements:
  • Demonstrated success in managing financial resources, identifying and meeting customer requirements, selecting and developing managers, and working effectively with medical staff.
  • Demonstrated leadership skills with the ability to lead and direct the activities of others, hire, performance manage, mentor and develop managers and staff.
  • Ability to collaborate and be influential across structures and roles.
  • Demonstrated ability to manage multiple tasks simultaneously.
  • Able to prioritize and effectively anticipate and respond to issues as they arise.
  • Effective communication, collaboration and change management skills.
  • Financial and human resource management skills; demonstrated success working with medical staff.

Preferred Qualifications:
  • Two (2) years of experience as a health care clinician.
  • Current Washington State Registered Nurse License is preferred by date of hire/transfer.
  • Knowledge of regulatory requirements, managed care, health care delivery systems and nursing practice.
Employee Status:
Yes, 10 % of the Time
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