Supervisor, Business Analysis (Avaya)

Location: St. Louis, MO
Joining this team means you'll be surrounded by colleagues who are dedicated to meeting their own high standards, to inspiring their teammates and to making a positive impact on under-insured and uninsured individuals. The group is a fast, agile, customer-focused organization with a commitment to implementing the latest technologies.
Our client serves more than 55 million managed care members through their portfolio of high-quality commercial and government sponsored healthcare programs. The broad offering of programs that they provide has helped them to build both capacity and capability to successfully navigate a changing healthcare environment, while continuing to offer better health outcomes at lower costs.
Position Purpose:
Supervise the day to day activities and Business Analyst staff to facilitate the development and implementation of advanced systems that will create operational efficiencies and open new areas of business opportunity.
Job Description:
  • Oversee the execution of technology based strategic initiatives and the fulfillment of client reporting requirements.
  • Collaborate with various cross-functional teams to develop software solution strategies and assure technology execution is in alignment with those strategies.
  • Verify accuracy and completeness of data models, data relationships and data utilization and consumption.
  • Design and develop efficient operational systems throughout the department
  • Define and communicate timelines and expectations to staff.
  • Develop, implement, and maintain standardized processes and practices to assure alignment with enterprise standards and industry best practices.
  • Define, convey, and monitor team member deliverables to leverage individual strengths and build team capabilities that will enable sustained success.
  • Goal of this position - Streamline processes for IVR business requirements gathering for development and UAT testing.
  • Bachelor’s degree in Business, Computer Science or equivalent experience.
  • 4+ years of related operations and/or IT experience, preferably in healthcare.
  • Strong understanding of relational database concepts.
  • Experience with report and/or query development.
  • Previous experience as a lead in a functional area or managing cross functional teams on large scale projects.
  • Prior experience with mapping call flows, understanding of Avaya call center platform
  • N/A
Our client offers options that allow you to do more than just plan for retirement. Their programs allow shared success with employees.
  • 401(k) with company match
  • Employee stock purchase plan
  • Training and Learning Opportunities/Tuition Reimbursement/Educational Assistance
  • On-site fitness center or discount at local fitness centers (most locations)
  • Discounts for select local and national products and services, including cell phones, computers and more
  • Other amenities may be available, but vary by location
Equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
April A. Estes
Senior Recruiter
720-439-2609 Direct
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