Senior Network Engineer (Cisco Telecom)

Location: Chesterfield, MO
Senior Network Engineer (Cisco Telecom)
Joining this team means you'll be surrounded by colleagues who are dedicated to meeting their own high standards, to inspiring their teammates and to making a positive impact on under-insured and uninsured individuals. The group is a fast, agile, customer-focused organization with a commitment to implementing the latest technologies.
Our client serves more than 55 million managed care members through their portfolio of high-quality commercial and government sponsored healthcare programs. The broad offering of programs that they provide has helped them to build both capacity and capability to successfully navigate a changing healthcare environment, while continuing to offer better health outcomes at lower costs.
Position Purpose:
This position is on the Voice Technology Services Design/Build team.  Primary focus will be on Cisco PBX and Aspect call center technologies. 
Job Description:
  • Works with Domain Architect and Project Lead on design and implementation of enterprise wide voice, PBX, and call center architecture projects.
  • Uses knowledge of Telecommunications systems and voice/data technology to design and install internal and external SIP voice networks. Assists with the completion of large-scale telecom engineering projects. Assists with engineering research and design.  Creates and maintains project implementation schedules.
  • Configures and deploys telecom equipment in accordance with project implementation plan.  Performs activities required for timely completion of projects to meet business needs.
  • Completes and publishes documentation as related to specific projects for operational handoff to the Voice Technology Services Delivery team for ongoing support and operational performance.
  • Consults with the Voice Technology Services Delivery team on Tier III/Tier IV support issues as needed.
  • Bachelor’s Degree or equivalent.
  • 3+ years of related experience.
  • Knowledge of commonly-used concepts, practices, and procedures within a particular field.
  • Extensive experience with Cisco PBX required
  • Experience with Aspect Call Center platforms preferred
  • Experience implementing advanced VoIP technologies (i.e. SIP, CTI) required.
  • Experience supporting Telephony applications (ex. IVR, Call Recording).
  • Experience with the design and implementation of enterprise wide telephony projects, including core infrastructure HW/SW and disaster recovery.
  • Ability to provide technical support to team members. Experience troubleshooting advanced telephony problems including issues that require interfacing with vendor engineers.
  • Advanced experience publishing professional documentation as related to specific telecom projects. Experience developing standard documents for diagnosing and testing telecom and network related issues.
  • Advanced understanding of Linux and Windows systems.
  • Experience supporting multi-vendor technology solutions.
  • Experience in the healthcare industry preferred.
  • Experience with Avaya PBX and Call Center platforms is a plus
  • National Agency Check Certification or Secret Clearance a plus
Preferred Skills/Experience:
  • N/A
  • N/A
Our client offers options that allow you to do more than just plan for retirement. Their programs allow shared success with employees.
  • 401(k) with company match
  • Employee stock purchase plan
  • Training and Learning Opportunities/Tuition Reimbursement/Educational Assistance
  • On-site fitness center or discount at local fitness centers (most locations)
  • Discounts for select local and national products and services, including cell phones, computers and more
  • Other amenities may be available, but vary by location
Equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
April A. Estes
Senior Recruiter
720-439-2609 Direct
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