Production Services Lead

Location: Charlotte, NC
Job Description:
  • This is Level2 production support role where responsibility includes:
  • Triaging simple to complex issues related to Information Delivery applications involving Java/J2EE and Oracle.
  • Additional knowledge of .Net and Genesys technologies will be helpful
  • Incident management, Problem management, change management using BMC Remedy tool and can provide on-call support
  • Meeting the Service levels for resolution of reported application issues
  • Routine meetings with various different teams like business users, Development, Infrastructure team
  • Understand the application architecture to triage different type of production issues
  • Co-ordinate with different teams to perform routines like validations for mandatory patch/upgrades/DR etc
  • Answers questions from the business as well as provide adhoc queries when requested 

  • 5+ years of experience in: JAVA, J2EE, REST Web services, Spring, Struts
  • Strong experience with Java and Web development.
  • Good Knowledge of Oracle Database
  • Working knowledge of UNIX
  • Production Support Experience is a MUST
April A. Estes
Senior Recruiter
720-439-2609 Direct
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