IVR Developer -Sr Application Software Engineer (Contact Center Solutions)

Location: St. Louis, MO
IVR Developer -Sr Application Software Engineer (Contact Center Solutions)
 
Joining this team means you'll be surrounded by colleagues who are dedicated to meeting their own high standards, to inspiring their teammates and to making a positive impact on under-insured and uninsured individuals. The group is a fast, agile, customer-focused organization with a commitment to implementing the latest technologies.
 
Our client serves more than 55 million managed care members through their portfolio of high-quality commercial and government sponsored healthcare programs. The broad offering of programs that they provide has helped them to build both capacity and capability to successfully navigate a changing healthcare environment, while continuing to offer better health outcomes at lower costs.
 
Position Purpose:
Design, build, test and maintain scalable and stable off the shelf application or custom built technology solutions to meet business needs. Act as a subject matter expert for Application Software developers and Engineers.
 
Job Description:
  • Contribute to the entire implementation process including driving the definition of improvements based on business need and architectural improvements.
  • Meet with business partners to understand business needs.
  • Responsible for overall design of the solution.
  • Design, build and test applications.
  • Conduct root cause analysis and advanced performance tuning for complex business processes and functionality.
 
Qualifications:
Education/Experience:
  • Bachelor's degree in Computer Science, MIS, related field or equivalent experience. 3+ years of related experience.
  • Healthcare experience strongly preferred, requires demonstrated understanding of business process as it relates to experience in the field.
  • Strong working knowledge of Eclipse, JAVA, VoiceXML, Avaya Orchestration/Dialog Designer or other IVR development tools, and Voice Portal.
  • Experience in IVR application design and development.
  • A strong understanding of software architectures.
  • A minimum of 2 years professional software development experience with demonstrated strength in IVR call flow development.
  • Experience with the following technologies:
  • Avaya Voice or Experience Portal, Avaya Communications Manager, SIP, Session Manager
  • Avaya Orchestration Designer, Avaya Dialog Designer, Application Enablement Services (AES)
  • Application Servers, e.g.: Tomcat
  • Eclipse
  • Relational databases, e.g.: Oracle, SQL Server, Teradata
 
Preferred additional experience:
  • Experience with telephony/call center systems and integration
  • Experience with CTI or other IVR integration points
  • Experience with Avaya Experience Portal or other IVR platforms
  • Knowledge of Agile Development Strategies
  • Knowledge of Java
  • Preferred: VUI Design, grammar development (including Spanish).
 
Licenses/Certifications:
  • N/A
 
Our client offers options that allow you to do more than just plan for retirement. Their programs allow shared success with employees.
  • 401(k) with company match
  • Employee stock purchase plan
  • Training and Learning Opportunities/Tuition Reimbursement/Educational Assistance
  • On-site fitness center or discount at local fitness centers (most locations)
  • Discounts for select local and national products and services, including cell phones, computers and more
  • Other amenities may be available, but vary by location
 
Equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
 
 
 
 
April A. Estes
Senior Recruiter
720-439-2609 Direct
april@proenlist.com 
www.proenlist.com 
www.medenlist.com 
https://www.indeedjobs.com/proenlist?hl=en_US
 
 
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