SAP CRM Senior Business Analyst

Location: Antioch, TN
SAP CRM Senior Business Analyst
You can count on our client for complete building performance solutions – from roots to rooftops. By taking the entire building envelope into consideration, they provide focused solutions for roofing systems, wall systems and specialty products based on the specific results their customers need to achieve. Constantly looking at the big picture, they not only deliver exceptionally performing building materials, but also the outstanding services, support, warranty and expertise – all backed by a brand you can trust.
Backed by the strength of a diversified multibillion-dollar corporation, our client offers excellent career opportunities, competitive compensation and comprehensive benefit packages. And, with locations throughout North America, they are always looking for qualified candidates.
  • BA/BS Degree
  • Experience in the following (Design, configuration and testing):
  • Sales contracts, quotations and sales order document type, item category, and item category determination.
  • Transaction Settings for Service Order Processes, Service Order Quotations, Service Plans, Service Confirmation, Service Contracts, Service complaints and Returns etc.
  • Defining Transaction Type, Item Category Determination and copy control from lead to opportunity, quotation, order & billing, defining follow-up Activities for Sales Leads and .
  • Partner determination procedure and pricing procedure.
  • Text determination procedure, text objects, text types, and access sequence.
  • Configuration and testing of middleware settings between CRM and ECC.
  • Customization of middleware Settings for Initial and d elta load between ECC and CRM.
  • Creation of Bdocs, Bdocs modeling.
  • Acts as liaison with Business for troubleshooting: investigates, analyses, and solves software problems and maps client business requirements, processes and objectives; develops necessary product modifications to satisfy clients' needs.
  • Ability to analyze problems and provide clear recommendations
  • Excellent communication skills, written and verbal
  • Minimum 4 years of SAP CRM configuration experience
  • Must have at least one full lifecycle SAP R/3 with CRM implementation experience (Project Preparation till Go-Live)
  • Business knowledge and process design skills
  • Strong organizational skills
  • Good interpersonal skills
  • Ability to work independently as well as a team player and can manage own workload
  • Able to Multi-task and work under tight deadlines
  • Reading and understanding of ABAP code; nice to have
  • Enhancements / Break-Fix: Manage the life cycle of SAP small enhancements and break-fix tickets to include gathering requirements, creating and updating functional specs, conducting Unit, integration and UAT testing, supporting documentation and migration to production.
  • Projects: Engage with Delivery teams during project planning and execution to receive knowledge transfer necessary to provide a smooth transition of the project to the support and maintenance phase.
  • Test Scripts: Provide ongoing support for manual and automated updates to the regression test script library, including troubleshooting automated test script failures.
  • Business: Lead Business Process Owners meetings for open requests and updates; provide support and guidance to business areas for SAP software instruction and training business areas on new functionality for small enhancements.
  • Maintenance of Business: Complete Maintenance of Business requests for the business; identify and make recommendations for implementation of process improvements for system stability.
  • AMS: Provide oversight functions for AMS resources to ensure quality deliverables, JSOX compliance, Change Management and Incident Management for small enhancements and break-fix tickets; monitor AMS partner performance by reviewing KPIs, SLAs and participate in weekly, monthly and quarterly reviews.
April A. Estes
Senior Recruiter
720-439-2609 Direct
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