Provides day-to-day leadership and management of 24 hour/7 day week department through use of program planning, vision translation, setting/communicating expectations and guiding staff to achieve KP business and inpatient/observation services goals. Leads the coordination of inpatient and observation services. Oversees the nutritional services and other assigned ancillary departments as necessary. Manages staffing/scheduling, budget, staff competency, integration with medical staff, ancillary hospital and system departments. Assists in developing and maintaining the quality metrics policies for the inpatient/observation unit. Assists with development and maintenance of departmental policies and procedures. Coordinates with ancillary departments to achieve organizational and department goals and metrics.
Develop, Implement and maintain quality program, regulatory and organizational compliance, and patient safety. Ensure Press Ganey compliance. Encourage staff participation in organizational surveys.
Responsible for the day to day clinical operations of the inpatient unit to include appropriate staffing based on acuity. on going Performance Management of staff. Focused attention on staff satisfaction/engagement, recruitment and retention.
Responsible for the management of Nutrition Services Department and work in collaboration with the Ambulatory Services Center (Phase 3) Manager to ensure efficient utilization of staff and appropriate placement of patients. Work collaborative with all Ancillary Services departments to ensure quality of technical care and services to inpatients and observation patients.
Assesses and refines financial strategies to meet revenue and expense targets. Capture data, monitor and correct it to assure accuracy, e.g. ensure comprehensive capture of services provided by Inpatient/Observation unit. Respond to data in a manner which assures timely and appropriate interventions.
Actively participates in leadership forums, working 'one level up' from departmental responsibilities to advance the goals of the division. Participates in or leads system-wide projects that are designed to achieve division goals.Implement system-wide strategies at the department level in a timely and effective way, ensuring all staff understand the significance to our overall success. Ensure that timely, accurate unit data are available to contribute to the evaluation of division performance; ensure service capture and accurate billing.
Basic Qualifications: Experience
Minimum three (3) years of management experience of increasing responsibility and accountability.
Minimum three (3) years of recent management experience running an inpatient medical surgical unit.
Bachelor's of science degree in nursing.
License, Certification, Registration
Washington State RN license by date of hire/transfer.
Experience in financial management/budget, team development/engagement and performance management.
Working knowledge of patients satisfaction (Press Ganey) surveys.
Understanding of regulatory compliance related to patient quality and safety.
Up to 5% travel.
Five (5) years of management experience of increasing responsibility and accountability
Healthcare delivery administration experience
Master's degree in health care or nursing related field or MBA
Working knowledge telemetry patients.
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Founded in 1945, their mission is to provide high-quality, affordable health care services and to improve the health of their members and the communities they serve. Currently serving 11.8 million members in eight states and the District of Columbia. Care for members and patients is focused on their total health and guided by their personal physicians, specialists and team of caregivers. Their expert and caring medical teams are empowered and supported by industry-leading technology advances and tools for health promotion, disease prevention, state-of-the art care delivery and world-class chronic disease management.
As an employee, you are eligible for benefits according to your full-time/part-time status and the number of hours scheduled to work per week. Benefits may vary based on your region, position, scheduled hours, and representation by collective bargaining or employee groups, but generally include:
generous vacation, holiday, and sick leave
medical care (including prescriptions), vision, mental health, & dental care
disability and life insurance coverage
educational opportunities and tuition reimbursement
employee assistance programs
health care, dependent care, and transit spending account options