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Lab Operations Manager - Baltimore

Baltimore, MD · Healthcare
The Company: 
Recognized as one of America's leading health care providers and not-for-profit health plans and founded in 1945, their mission is to provide high-quality, affordable health care services and to improve the health of their members and the communities they serve. Currently serving 11.8 million members in eight states and the District of Columbia. Care for members and patients is focused on their total health and guided by their personal physicians, specialists and team of caregivers. Their expert and caring medical teams are empowered and supported by industry-leading technology advances and tools for health promotion, disease prevention, state-of-the art care delivery and world-class chronic disease management. 

Position Overview: 
Plan, manage, organize and coordinate Laboratory services. Subject matter expert and the technical resource for the region in designated specialized area. Responsible for the design and oversight of highly reliable laboratory operations including accountabilities for quality of care, member experience, affordability, standard work and employee experience and competence. Accountable for role modeling principles defined in the company Mission and Standards and creating a culture of compliance, ethics and integrity.

  • Exceptional Care and Service
  • Lead and manage technical, clinical, and operational aspects of the laboratory and pathology services. Monitor test results, equipment, and laboratory information systems. Perform, assist and support functions within laboratory as needed.
  • Promote an organizational culture of safety and ensure appropriate patient safety.
  • Design/evaluate processes to ensure high reliable standard laboratory services across continuum of care.
  • Build strong performance-based, collaborative relationships with local and regional leadership fostered by frequent communication and interaction to identify and resolve problems/issues and improve delivery of laboratory services.  Maintain a productive partnership with pathologists and laboratory staff.  
  • Represent the laboratory in Medical Operations Building and Regional facilities functions and committees.
  • Participate in on call responsibility to include, not limited to, Lab Manager and/or Manager of the Day programs.  
  • Develop, implement, and monitor laboratory policies and procedures
  • Oversee regulatory and accreditation requirements to ensure departmental technical, quality, and administrative activities are compliant with all regulatory requirements including, but not limited to CAP, COLA, OSHA and CMS.
  • Establish, implement, and maintain service standards to meet member and internal client expectations.
  • Implements and monitors new service offerings to meet changing business needs.
  • Employee Experience
  • Manages departmental human resources.
  • Ensures ongoing staff development.
  • Develops and presents in-service programs to medical center and regional staff.
  • Designs and implements the laboratory safety program, including hazardous waste management, chemical hygiene plan, and injury prevention program.
  • Hire,develop and retain competent and professional staff.  
  • Evaluate performance, recognize achievements and, when necessary, initiate corrective action in accordance with company policy and state and federal law.
  • Provide and oversee training and competency as well as teaching, promoting and modeling effective communication for staff.  
  • Ensure employee experience activities incorporate all applicable company policies, regulations and accreditation standards.
  • Ensures technical and support staff provide the highest quality of care and comply with CLIA, CAP, COLA, Joint Commission, AABB, NCQA, federal, state, and local requirements
  • Accountable to deliver an environment and culture of employee safety.
  • Grow Sustainably
  • Administer staffing, materials and capital equipment budget for the assigned laboratories.
  • Perform financial planning; review budget preparation and justification of labor and non-labor expenditures.
  • Maintain an ongoing process to identify and evaluate cost restructuring activities that achieve gainful results for the laboratory and organization.
  • Ensures compliance with clinical practice standards, staffing, payroll, budgets, fiscal management, and quality improvement activities.
  • Participates in the development of and implements and monitors strategic plans/initiatives that are aligned with organizational strategy and operating plans, improves Member and Employee Experience, and reduces the overall cost of medical care.
  • Creates staff alignment on regional and national strategies, goals, and priorities.  
  • Leads overall operations of laboratory services and all employees engaged in providing those services.  
  • Collaborates with inter/intra-regional clinical lab facilities to ensure an integrated laboratory delivery system.  
  • Leads and manages complex and diverse projects that have region-wide impact.  
  • Provides technical and business analysis using quantitative, scientific and economic methods.  
  • Participates in feasibility assessment and business case justification(s).
  • Other
  • Upholds and models the company's Policies and Procedures and Principles of Responsibilities.
  • Responsible for and monitors lab's performance on key indicators to include affordability, quality and service.
  • Completes 24 CEUs (12 technical and 12 leadership) per year.
  • Maintains current information and knowledge of all applicable company policies, local, and state and federal laws and regulations.
  • Performs other related duties as directed and assigned.

Required Qualifications:
  • Minimum four (4) years of experience in high complexity testing.
  • Minimum three (3) years of leadership experience in a clinical laboratory setting
  • Bachelor's degree in medical technology, clinical laboratory science, chemical, physical or biological science from an accredited institution.
  • Proper documentation for applicable degree is required (i.e. copies of diplomas, transcripts, and/or U.S Equivalency Degree Report if needed).
  • Major must be clearly stated on the document. If diploma does not indicate the major, an additional document that states major is required.
  • Degree must include 24 semester hours of medical laboratory technology OR 6 hours chemistry and 6 hours of biology and 12 hours of chemistry, biology or medical laboratory technology in any combination AND completion of a clinical laboratory training program approved or accredited by an organization approve by HHS and at least three (3) months documented laboratory training in each specialty the individual will supervise.
  • For operational labs, MT(ASCP) or MT(AMT) Certification required at time of hire/transfer. For positions at Region Lab, M(ASCP) is required for Microbiology/Molecular Manager, CT(ASCP) is required for Cytology Manager, and HT(ASCP) is required for Histology Manager.
  • Lean and/or Six Sigma Yellow Belt required within 12 months of hire/transfer.

Preferred Qualifications:
  • Behavioral interviewing experience.
  • Experience in Labor/Management Partnership environment.
  • MT(ASCP) or MT(AMT) Certification
  • Lean and/or Six Sigma Green Belt
  • Master's degree in clinical laboratory science, chemical, physical, biological, business administration, health care administration, public health, or related field from an accredited institution.
  • Continued involvement in national, state and local professional organization(s).
  • Proven ability to organize and manage laboratory operations
  • Demonstrated strengths in decision making in a consensus environment and collaborative management style.

Knowledge, Skills, & Abilities: 
  • Thorough knowledge of regulatory (state and federal) agency requirements and professional practice standards to include CLIA, COLA, CAP, NCQA, AABB, local, state and federal regulations.
  • Comprehensive knowledge of the function of a medical laboratory.
  • Thorough knowledge of principles of supervision, management, personnel management, financial analysis and budgeting.
  • Experience in financial management, program development, quality improvement and project management.
  • Demonstrates customer-focused service skills.
  • Demonstrated supervisory skills.
  • Demonstrated verbal and written communication skills.
  • Demonstrated ability to organize, prioritize and problem solve.
  • Demonstrated ability to use good judgment and decision making, responding calmly and effectively in crisis situations.
  • Demonstrated ability to resolve conflict.
  • Demonstrated understanding and support for diversity in the workplace.
  • Ability to think globally and provide line of sight from regional strategy to front-line staff.
  • Highly effective interpersonal skills are required in building programs to support and maintain medical staff, administrative and community relationships.
  • Working knowledge of clinical computer systems, PC computer skills, and Microsoft Office tools
  • Thorough knowledge of clinical laboratory operations

As an employee, you are eligible for benefits according to your full-time/part-time status and the number of hours scheduled to work per week. Benefits may vary based on your region, position, scheduled hours, and representation by collective bargaining or employee groups, but generally include:
  • generous vacation, holiday, and sick leave
  • medical care (including prescriptions), vision, mental health, & dental care
  • disability and life insurance coverage
  • educational opportunities and tuition reimbursement
  • employee assistance programs
  • health care, dependent care, and transit spending account options
  • retirement plans
Kat Forester
ProEnlist, LLC

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