About the Company:
The company has worked hard for more than a century to build a legacy of outstanding service, expertise, and integrity. From their roots as a trust bank to a global presence today-- with nearly 20,000 employees across the United States and worldwide-- their foundation of strength and stability helps clients grow with confidence.
They are proud to be recognized for their ethical and inclusive culture. Ranked #1 for Best Employers for Diversity 2018 by Forbes, and part of the Top 50 Company for Executive Women by NAFE (2018-- for the 8th consecutive year).
Responsible for service and delivery to one or multiple clients within their area of specialization (Back Office – fund accounting, investor accounting and investor services) by facilitating efforts of the Back office business teams and other internal stakeholders, coordinating resources to ensure timely delivery of reports/information and issue-resolution, and effectively communicating client concerns/needs to partners.
Ensures and maintains client service levels to dedicated client(s) by ensuring the timely and accurate delivery of reports/information, attends operational meetings both internally and externally with key client(s). Proactively communicating any delays internally and externally and managing timeline accordingly.
Monitor performance to ensure the team is adhering to the client(s) Service Level Agreement(s). Attend operational meetings both internally and externally with key clients
Cultivates and maintains working relationship with Relationship Managers, change management, Back office and other interdependent teams to ensure client service needs are met
Acts as the key client contact within area of expertise and follows up on day-to-day client queries and issue resolution
Responsible for coordinating and communicating internal and external resolution to address service issues as and when they arise
Provides technical expertise for new or complex products/services and oversees the implementation of new processes to support these products/services on an ongoing basis to ensure that client needs are met
Provides management reporting on transactions, including statistics on volume, productivity, new development and service impact to clients
Assists client, partners, and staff with complex problem resolution
Role is balanced between high level operational execution and development, execution of strategic direction of business function activities and program management of client initiatives
Maintains risk management and compliance programs and activities for their assigned group
Knowledge, Skills, & Abilities:
Seasoned multidisciplinary expert with extensive technical and business knowledge and functional expertise (e.g. Fund Accounting, Investor Allocations, Investor Services, )
Operates independently; has in-depth knowledge of business unit / function.
Excellent oral and written communication skills are required
Analytical and problem solving skills is required
Highly flexible and adaptable to change
Technical skills / systems knowledge (e.g. Financial Reporting) is required
Client Service Focused
A minimum of 10+ years’ experience with Investment Management and/or Financial Services; Hedge Fund specific a plus
CPA designation a plus
Bachelor’s degree with emphasis in Accounting, Master’s degree a plus
Big 4 public accounting experience or consulting experience a plus