About the Company:
A leading provider of technology-driven, communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 30 years, the have been leading the way in hosted and cloud-based solutions. Connecting people with each other and the right information is mission-critical. Our client develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. Their solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter most.
Responsible for responding to incoming calls from members or clients regarding employee assistance program inquiries ensuring to place the highest priority on clinical care.
Complete the intake process for each member case ensuring to collect necessary information in a confidential manner
Provide assessment and referral or short-term problem resolution and referral for members ensuring to follow the case through resolution
Interface with client contacts (e.g., external supervisors, managers, human resources) regarding the benefits of products or services offered
Participate in member clinical reviews ensuring to interface with management regarding treatment plans for high-risk cases
Master's Degree required from an accredited college or university with major coursework in Psychology, Clinical Counseling, Social Work, or a related field Experience:
3+ years of mental health experience required preferably in a health care environment
State license of Mental Health Counselor or Social Work required
On-Call rotation participation is required
Basic knowledge of Microsoft Word and Excel required
May require working outside normal hours for crisis situations