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EAP Care Manager

Exton, PA · Healthcare
About the Company: 
A leading provider of technology-driven, communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 30 years, the have been leading the way in hosted and cloud-based solutions. Connecting people with each other and the right information is mission-critical.  Our client develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. Their solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter most. 


Position Overview: 
Responsible for responding to incoming calls from members or clients regarding employee assistance program inquiries ensuring to place the highest priority on clinical care.



Responsibilities: 
  • Complete the intake process for each member case ensuring to collect necessary information in a confidential manner
  • Provide assessment and referral or short-term problem resolution and referral for members ensuring to follow the case through resolution
  • Interface with client contacts (e.g., external supervisors, managers, human resources) regarding the benefits of products or services offered
  • Participate in member clinical reviews ensuring to interface with management regarding treatment plans for high-risk cases
 

Required Qualifications:
  • Master's Degree required from an accredited college or university with major coursework in Psychology, Clinical Counseling, Social Work, or a related field Experience:
  • 3+ years of mental health experience required preferably in a health care environment
  • State license of Mental Health Counselor or Social Work required
  • On-Call rotation participation is required
  • Basic knowledge of Microsoft Word and Excel required
  • May require working outside normal hours for crisis situations
April A. Estes
ProEnlist, LLC
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Please do NOT email the recruiter.  Applications are only accepted via the apply link.
C2C Not Available for This Position




 
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