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Senior Deductions Analyst

Andover, MA · Accounting/Finance
  • Monitor and track the daily analysis of customer disputed invoices/short-payments on a very high volume-based activity.
  • Perform analysis of customer accounts based on the customer’s purchases, payment history, credit worthiness, credit limit exposure and our business strategy.
  • Track and evaluate past due A/R accounts to reduce the risk of credit exposure
  • Evaluate credit worthiness of accounts and determine proper account order hold or releases
  • Perform offsetting adjustments to ensure customer account balances are properly stated
  • Contact customers to secure payment on overdue balances, issues resolution on open items
  • Provide guidance and support to Sales and Operations Managers, Logistics, Common carrier disputes, outside Distribution operations about the release of orders to accounts that have aged accounts receivable.
  • Maintain a strong cross functional communication with Field Sales, Agents, Logistics, and Management regarding identified account risks, potential credit problems, disputes and customer comments.  Identify and escalate as necessary.
  • Provide monthly and ad-hoc reports and updates to key stakeholders
  • Maintain and manage all data related to customer discounts, allowances and rebates in business ERP and Deductions Management ERP
  • Track work case creation issues (Reason Codes) in High Radius in no more than 15 days from the date a case is generated, unless the issue is resolved
  • Responsible for assisting in the implementation of IT process improvements in Deductions Management application and internal ERP process improvements.
  • Following SOP business rules, and through case creation, generate a credit memo where applicable to resolve customer financial disputes.
  • Ensures GAAP, SOX and Watts policies and procedures are adhered to and the ongoing operation, maintenance and controls of the AR system;
  • Ensure proper SOX documentation on customer accounts, credit memo issuance and approvals
  • Support the monthly audits of deductions, payments and write-offs
  • Identify and assist in the preparation of accounts for placement with collection agencies or 3rd Party activity.
Financial Responsibilities: 
  • Financial recovery of invalid disputed customer account receivables balances
  • Negotiate and structure payment plans
  • Ensure customer accounts are accurately stated in adherence to US GAAP
  • Recommend write offs for uncollectible open invoices and disputed balances
Required Qualifications: 
  • Associate Degree in Accounting or Finance, Bachelor’s Degree preferred.
  • 5 years of A/R software experience for large corporations such as QAD, Oracle, SAP, etc
  • 5 years minimum of A/R Dispute resolution experience in a large organization, working with vendor portals and Electronic Data Interface systems (EDI)
  • 5 years of experience working with functional groups and different level of employees throughout the organization to effectively and professionally achieve business results 
  • 5 years following GAAP and SOX requirements in a publicly traded company
  • Advanced Excel skills: writing advanced formulas, Pivot Tables, V-lookups, etc.
  • Proficient in Microsoft Office: Excel, Word, PowerPoint
  • Knowledge of standard and specialized collection procedures
  • Strong Financial and Accounting Analytical skills
  • Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively
  • Strong organizational skills; ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization
  • Ability to work in a global team environment
Kat Forester
ProEnlist, LLC

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