Outbound Call Campaign and Technology Administrator
Corona, CA · Information Technology
Recognized as one of America's leading health care providers and not-for-profit health plans. Founded in 1945, their mission is to provide high-quality, affordable health care services and to improve the health of their members and the communities they serve. Currently serving 11.8 million members in eight states and the District of Columbia. Care for members and patients is focused on their total health and guided by their personal physicians, specialists and team of caregivers. Their expert and caring medical teams are empowered and supported by industry-leading technology advances and tools for health promotion, disease prevention, state-of-the art care delivery and world-class chronic disease management.
The ideal candidate will have experience running outbound call and text campaigns and pilot new technologies in our innovation center. Administers outbound campaign phone calls and texts. Tests new call center technology components and leads pilot testing of such technology.
The Data Analytic Consultant provides support in making strategic data-related decisions by analyzing, manipulating, tracking, internally managing and reporting data. These positions function both as a consultant and as a high-level data analyst. The position works with clients to develop the right set of questions/hypotheses, using the appropriate tools/skills to derive the best information to address customer needs.
***This is not a telesales position***
Provides consultation to clients, including organizational leadership and guides work towards actionable outcomes.
Regularly measures the impact of business decisions on clients and customers.
Evaluates effectiveness of actions/programs implemented&makes recommendations.
Works with clients and staff to identify opportunities and methods to improve efficiencies with analysis.
Provides support to peers and mentoring to junior staff including: technical&programming assistance, project management and scoping, documentation review and support.
Directs and executes creative analytic approaches that lead to actionable outcomes which further promote organizational goals.
Proactively recognizes potential issues, develops plans to address and understands how to communicate these steps to department leadership and clients.
Analyzes and develops complex logical db designs, data models, and relational data def in support of corporate and client area info systems requirements.
Participates in the development of outcomes and process measures, including technical specifications, to enable measurement and evaluation.
Builds sophisticated statistical models and forecasting tools using databases.
Defines and frames complex multi-dimensional healthcare issues and develops time tables/processes for decision making.
Minimum five (5) years of work experience.
Bachelor's degree OR four (4) years of experience in a directly related field.
High School Diploma or General Education Development (GED) required.
Knowledge, Skills, & Abilities:
Thorough knowledge of policies, practices and systems.
Complete understanding and application of principles, concepts, practices, and standards.
Full knowledge of industry practices.
Broad application of principles, theories, and concepts in applicable discipline, plus working knowledge of other related fields.
Self-starter requiring little supervision.
Skills in assessing a problem, identifying possible causes, and pro-active implementation of solutions.
Attention to detail, and good data tracking skills and are organized.
Able to design and execute various types of outbound phone call or text campaigns.
Must understand telephony concepts and exhibit knowledge on various campaign types.
Superior communication skills.
Coordinate pilots/proof of concepts with Contact Center technology.
Project coordination skills.
Effectively work cross-functionally across the organization to shape solutions to meet client needs.
Knowledge of Alteryx, SQL, Genesys is a plus.
Bachelor's degree AND five (5) years of work experience OR a master's degree AND three (3) years of work experience preferred.
Knowledge of health care industry preferred.
As an employee, you are eligible for benefits according to your full-time/part-time status and the number of hours scheduled to work per week. Benefits may vary based on your region, position, scheduled hours, and representation by collective bargaining or employee groups, but generally include:
generous vacation, holiday, and sick leave
medical care (including prescriptions), vision, mental health, & dental care
disability and life insurance coverage
educational opportunities and tuition reimbursement
employee assistance programs
health care, dependent care, and transit spending account options